Ashleigh Edmiston - Journalist Profile | Connect with top journalists

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Citizens Advice Scotland

Citizens Advice Scotland (CAS) is a registered charity that serves as the umbrella organization for a network of free, independent advice services across Scotland. Established in 1939, CAS oversees 61 member bureaux and operates a national helpline, providing legal, financial, and practical support to individuals. The organization is headquartered in Edinburgh and has been a charitable company since 1984. CAS offers free, confidential advice on various topics, including benefits, debt, employment, housing, and relationships. Its helpline, Citizens Advice Direct, provides remote assistance nationwide. The organization also produces digital resources such as online advice guides and campaign materials to advocate for policy changes. CAS prioritizes support for vulnerable groups, including low-income households and individuals facing crises related to housing or employment. With a focus on holistic support, CAS utilizes trained volunteers and staff to deliver advice through multiple channels.