Chad Storlie - Journalist Profile | Connect with top journalists

Beats

Biography

Mr. Chad Storlie assists clients with identifying the strategy and approach for their Customer Experience (CX) and Customer Experience Management (CXM) programs. Alongside strategic development, Mr. Storlie researches customer-centric culture, segmentation, analytics, data, Voice of the Customer (VOC) and employee experience to bring about lasting and enduring CX that benefits organizations and customers alike. Mr. Storlie has 20 years of experience in Customer Experience, Journey Mapping, Voice of the Customer, Marketing, CX Analytics, and Customer Loyalty within Marketing roles in Transportation, Industrial Automation, Pharma, and Defense. Central to Mr. Storlie's CX approach are developing and maintaining deep customer insights with strategies and tactics to leverage analytics, data, and innovation to consistently build and improve CX. Mr. Storlie's commercial focus is founded on customer insight that utilizes a broad range of CX tools to deliver customer loyalty, customer growth, and customer advocacy.

Content

Total articles 363

• Available on paid plans

  5 Steps for Creating a Data-Driven Customer-Centric Culture

  By Chad Storlie

  Oct. 20, 2022

• Available on paid plans

  How to surface and use customer performance expectations to steer your CX

  By Chad Storlie

  Feb. 14, 2022

• Available on paid plans

  Define Voice of the Customer Performance Expectations to Deliver Superior Customer and Employee Experience - Chad Storlie

  By Chad Storlie

  Sep. 28, 2021

As seen in

Company Info

Freelance

Freelancer.com is the largest freelancing and crowdsourcing marketplace in the world, connecting over 81 million employers and freelancers across more than 247 countries. Founded in 2009 and based in Sydney, Australia, the platform allows employers to post jobs while freelancers can bid on these projects. It is publicly traded on the Australian Securities Exchange under the ticker ASX:FLN. The platform supports a variety of work categories, including software development, writing, design, and marketing. Freelancer.com also offers contests for creative work, where employers can award prize money to winning entries. Users can choose from different membership plans, including free and paid subscriptions, which provide various benefits. The mobile app enhances project management and communication for users on the go. With a diverse customer base that includes individuals, small businesses, and large enterprises, Freelancer.com plays a significant role in the global online economy.