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Megan Jones
Verified
Editor, Call Centre Helper
United Kingdom
Beats
Biography
National News , Current Affairs , Global News
Company Info
Call Centre Helper
Call Centre Helper Magazine is a prominent online publication dedicated to contact center, customer service, and customer experience professionals worldwide. Founded in 2003 and based in Trevethin, Monmouth, UK, it has a team of 51–200 employees and attracts over 50,000 readers in the UK, with hundreds of thousands of monthly visitors globally. The magazine offers a wealth of resources, including articles, guides, expert insights, and case studies that focus on management, technology, and customer engagement strategies. It also provides educational tools such as webinars and research reports, along with practical tools like an Erlang calculator and various templates. Call Centre Helper Magazine emphasizes free access to its content, making it a valuable resource for contact center managers and customer service teams looking to enhance their operational efficiency and technology adoption.
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Founded: 2003