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Freelance Technology Journalist, CX Today

Simon Wright

Verified

Freelance Technology Journalist, CX Today

West Midlands

Beats

Primary beats

Technology

Secondary beats

SkateboardingArtificial IntelligenceElectric ScootersBankingSpent Nuclear FuelSocial Justice ReportingTech NewsSEO expertiseIT sectors and technologyClimateFashionMachine LearningFurniture DesignSpace TechOpinion and editorialPublic PolicyBusiness and entrepreneurship

Biography

Final Covers

Future Of Work , Technology , Mobility, Telecom, Artificial Intelligence , Collaboration, 5G

Doesn’t Cover

I do NOT do gift guides or cover ecommerce deals.

Journalist Type

online / digital journalists

Seniority Positions

Freelance Technology Journalist

Industries

Online Media

Medium Formats

CX Today

Content

Total articles 52

  • Available on paid plans

    Contact Centre AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems

    By Simon Wright

    Dec. 18, 2024

  • Available on paid plans

    Agentic AI: How to Turn Passive Problem Recognition into Pro-active Resolution

    By Simon Wright

    Dec. 17, 2024

  • Available on paid plans

    Contact Centre AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems

    By Simon Wright

    Dec. 18, 2024

As seen in

Cx Today,Today Digital,Cx Today – Customer Experience Tech News

Company Info

CX Today

CX Today is an online publication dedicated to customer experience technology. It provides valuable insights and news for enterprise customer experience professionals, covering topics such as contact centers, CRM, conversational AI, and Voice of the Customer solutions. The company offers a range of services, including up-to-date news, customer stories, best practice guides, and event coverage related to customer experience technology. Additionally, CX Today features a marketplace that helps businesses find suitable CX technology solutions by showcasing verified vendors. The publication also provides media and advertising opportunities for businesses to connect with CX professionals. Headquartered in Lancashire, United Kingdom, CX Today Limited was incorporated in December 2020. The company actively engages in publishing content and maintaining its marketplace, contributing to the customer experience technology sector.

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Founded: 2020


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